Privacy Policy & Terms of Service for Curada Resole
Curada Resole, owned by Valentina Petrolli (KVK number: 88171957).
Located at Edisonstraat 101, 5621HL Eindhoven.
Specialises in resoling climbing shoes, hiking, mountain, sport and outdoor footwear . By using our service, you agree to our Privacy Policy and Terms of Service. If you do not agree with these terms, please do not use our service.
Personal Information Collection.
When using our service, you may be asked to provide personal information, including but not limited to:
Your name
Your company (optional)
Street Address
City
State / Region
Postal / Zip Code
Country
Your phone
Your email
Select Rubber
We collect this information to provide our services, ship back packages and communicate with you. We will not sell or share your personal information with third parties without your consent, except as required by law or to protect our rights.
Use of Personal Information.
We use your personal information to fulfil orders, ship back packages, provide customer support, and improve our services. We may also use your personal information to send you occasional updates and promotions related to our services. You can opt-out of receiving promotional communications at any time by contacting us.
How long we keep personal data.
Curada Resole does not store your personal data longer than 7 years or than is strictly necessary to achieve the purposes for which your data is collected. We use legal retention periods.
Special and/or sensitive personal data that we process.
Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at curada.resole@gmail.com and we will check and delete this information.
Changes to Privacy Policy & Terms of Service
Curada Resole reserves the right to update this Privacy Policy and Terms of Service at any time. Your continued use of the service after any changes constitutes your acceptance of the updated terms.
Liability.
Curada Resole is not liable for any damages or losses resulting from your use of our services. By using our services, you agree to indemnify and hold Curada Resole harmless from any claims or disputes that may arise.
How we secure personal data.
Curada Resole takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via curada.resole@gmail.com
Contact Information
If you have any questions or concerns regarding our Privacy Policy and Terms of Service, please contact:
By email: curada.resole@gmail.com
By phone: +31(0) 6 17659410
Shipping and refund policy
If you are shipping your shoes to Curada Resole you are responsible for paying for the full shipping costs, unless you send more than 4 pairs in one box (Not for every country) . We suggest you send more pairs together and split the costs with some climbing buddies.
Shipping cost will be included in the final invoice you must pay prior to getting your shoes shipped back.
Curada Resole takes full responsibility for your shoes from the moment they arrive at the workshop till they leave. If for some reason they go missing before receiving them or after we have sent them back (i.e. lost in post) then the responsibility lies with the customer and the postal service. Of course Curada Resole will try to help you and figure out where your shoes have gone but will not pay for replacement shoes or provide refunds for the work completed.
Curada Resole will ship shoes back to you via GLS or POSTNL when shoes are completed.
When sending shoes back, you receive a track and trace code to the email you shared via the online form.
If you are unhappy with the quality of your shoe repair, please feel free to reach out and notify Curada Resooe right away, warranty period is 30 days from shipping back. Please note we cannot honor warranty requests on shoes that have continued to be climbed on months after the repair was done.
Curada Resole strives to make quality resole work and is committed to maintaining happy customers. If there is a legitimate concern with your shoes, we can work with you to determine a solution.
However, resoles are not guaranteed to last any specific minimum amount of time. There are too many variances to guarantee your resoles will last a specific amount of time:
- original quality of climbing shoe
- footwork and care of the shoes
- pre-resoled quality
- personal care of shoes
- storage and temperature
Most importantly, climbing is dangerous. We do not take any responsibility for any injury/damages resulting from you participating in this activity. By agreeing with the terms and services you waive any liability to Curada Resole and agree to the above mentioned terms of service. Take care of yourselves out there!